How to get help with Crew Route Pro

When you need help, send a clear description of what happened and what you were trying to do. Short, specific details help support resolve the issue faster.

Need help now? If you do not have a support contact yet, use Request Demo and include Support Needed in the message.

What to include

Please include your company name, your user email, the page or feature you were using, what you expected to happen, what actually happened, and your browser or device.

A screenshot is helpful if the issue is visual, but do not include passwords, private keys, payment card numbers, or unnecessary sensitive information.

Billing support

For billing issues, company Administrators should open Licensing and billing in the app. Stripe handles payment methods, invoices, and subscription updates through the Stripe Customer Portal when configured.

Login and access support

If you cannot log in, check your email address, password, company code if requested, and whether your company administrator assigned an active license to your account.

Report writer support

For report issues, include the report name, the filters used, whether you were running, exporting PDF, or emailing, and what data looked wrong or missing.

Mobile app support

For mobile issues, include your device type, whether you are using employee or supervisor features, and the job, schedule, PTO request, or notification involved.

Critical issues

For urgent access, billing, or data issues, include “Critical” in the subject or first line and describe who is blocked and what work is affected.

Support view

With your permission or for troubleshooting, Crew Route Pro support may use Support View to see what your account is showing. Support View access is recorded in an audit log.